Terms & Conditions of Service

QUOTES

Quote is valid for 30 days from issue date.

Quotes that include the itemised work containing ‘package price’ are strictly priced when done in conjunction with each other. If you are wanting just a particular service out of the package, we will need to amend the quote for the item.

CALL OUT FEE

If our technicians arrive and are unable to complete the work, there will be a $150 call out fee surcharge that applies. This includes but is not limited to the following:

• If our team is not able to commence work due to access.
• If our team is not able to commence work due to access, client is non-responsive, and technicians have waited up to 15 minutes.
• Tenants refusing entry.
• Other tradesmen present completing work that was not disclosed to us prior. Please ensure that no other trade work is being carried out on the same day(roof painting, electrical works, plumbing works etc).
• Change of mind of a service/forgot that our technicians were coming (24 hours reminders are sent prior).

CANCELLATIONS

By cancelling a confirmed and scheduled service with Brisbane Gutter and Exteriors within 24 hours you agree to be bound by the terms outlined below:

If there is a cancellation within 24 hours of the works being scheduled and confirmed, there will be a $150 surcharge that applies. To initiate the cancellation process, please ensure that you notify Brisbane Gutter and Exteriors either via admin@brisbanegutterandexteriors.com.au or to Jonathan directly on 0481 233 444.

We reserve the right to waive the cancellation fee in exceptional circumstances/valid reasoning as determined solely by Brisbane Gutter and Exteriors, this is a decision that is non negotiable and by Brisbane Gutter and Exteriors discretion. Brisbane Gutter and Exteriors is not responsible for cancellations or delays resulting from unforeseen circumstances/circumstances that impact our service that are outside or our control. If necessary, we will reschedule appointments and appreciate flexibility regarding booking times.

If you wish to reschedule or modify a service, it is the client’s responsibility within an allowed time frame to contact Brisbane Gutter and Exteriors. We will try our best to accommodate requests, however cannot guarantee availability or accommodation.

ESTIMATION OF QUOTES

Quotes that are sent online for locations that have not been inspected by our technicians in person are strictly estimates and factors that are undisclosed (unknown until our technicians arrive and inspect) may impact the original quote and the quote may need to be amended. This includes but is not limited to toxic waste in debris, gutters being severely unmaintained, gutter guard/mesh installed, gutters containing foreign objects such as glass, severe organic growth build up on a roof booked for a roof wash (outside of what was anticipated).

Factors such as these can greatly increase our technicians’ labour time and our consumables. See further details below.

GUTTER GUARD

Please note that there are minor surcharges to remove and/or reinstall temporary gutter guard/mesh if not disclosed beforehand. For properties that have permanent gutter guard installed (required power tools to uninstall), there will be greater surcharges if the guard must be removed in order to clean.

DEBRIS

Please note that there may be additional costs if the gutters have not been appropriately maintained/cleaned and the quote may be amended accordingly with an explanation. This includes but is not limited to: should the vacuumed debris exceed our 205L drum, this would be considered an enormous and uncommon amount of waste to vacuum.

Gutters must be cleaned in order for our technicians to complete a roof wash (roof washing is a separate service to gutter cleaning and we require the gutters to be clear of debris when commencing this service).

TOXIC WASTE

If there is toxic waste or debris (i.e from pigeons) in the gutters when we come to do a gutter clean that is not disclosed beforehand, there will be surcharges applied (can be up to double or more of a regular gutter clean). This waste is toxic and cannot be disposed of like other organic leaf matter. If we are quoting for toxic waste cleaning upon arrival of mesh installation, we do require the ability to be in contact with you to discuss the associated costs. If we are unable to make contact, we will proceed assuming automatic approval of appropriate costs.

Regarding the cost of bird proofing mesh installation for solar panels, we try our best to measure online with use of satellite imagery, however, if there is a greater meterage required to bird proof the panels upon inspection by our technicians, we will need to amend the initial quote to reflect this to cover costs associated with more materials and labour time being used.

Brisbane Gutter and Exteriors is an external cleaning company, requiring repairs or altering the structure of property is outside of our scope of service (such as replacing downpipes). We will recommend you to another trusted tradesman/company to assist/resolve the structural issue. Please note that we are unable to assist/not responsible for down pipes blocked beneath the ground, if this is an issue we will recommend you to a trusted plumber to help.

BRANCHES

If the gutters are inaccessible due to tree branches, surcharges will apply for trimming back trees/bushes. Please note that we are not an arborist service and will only trim branches impeding gutters to complete the works, we are not able to take the branches with us and will leave them in a neat pile.

For roof or house washing, If your property runs on tank water, we do require this to be disclosed before booking as we may need to bring additional water. If you have tanks, we can cover the tank filter to prevent contamination. However, if this is plumbed beneath the ground with no way to divert the chemicals from the gutters, we are unable to assist without contaminating the tank water.

If in the event that our equipment is malfunctioning due to unforeseen circumstances (for example, the pressure washer broke down), we will discuss with you what the options are and how to proceed (rescheduling to a time after the equipment has been assessed etc.)

The client acknowledges and accepts full responsibility for identifying and notifying our technicians of any property issues that would impact our technicians ability to safely complete the works scheduled and/or anything that could cause harm to our technicians. This includes but is not limited to exposed wiring, electrical issues, vicious pets that are not contained.

RETURNING TO RESOLVE ISSUES

Brisbane Gutter and Exteriors strive to complete services to a high standard and in a professional manner. Brisbane Gutter and Exteriors is not responsible for any issues or damages that arise due to lack of implementing recommendations made by us to the client. This includes but is not limited to, water damage/overflowing gutters occurring after failure to implement the recommended regular gutter cleaning on a timed schedule.

If in the event that evidence has been provided and is determined to be sufficient and valid by Brisbane Gutter and Exteriors, we will return to correct/resolve issues that our team accepts responsibility for/is responsible for causing and resolve this in a safe and timely manner.

Most of our quotes are completed via looking at the property online, therefore, when booking we can only estimate the duration of the work completed and the arrival time for our technicians. We do appreciate your understanding and flexibility with this, we do ask that you allow an hour either side of the arrival time. If there are significant delays or if our technicians are significantly ahead of schedule, we will communicate this with you.

TENANTS

For tenanted properties, we do send through a courtesy message to the tenants at least 24 hours prior to the booking (either to both their email and/or phone number provided) regarding a booking time, however we are not responsible for chasing up the tenant to receive confirmation. If tenant’s contact details are not provided/incorrectly provided, Brisbane Gutter and Exteriors are not responsible for contacting them.

Please ensure that if the property is tenanted that the tenant(s) are not moving out/have removalists booked on the same day that our technicians are scheduled to complete the works.

Tenants are also required to follow the checklist for the service scheduled (we send this in our courtesy message. Failure to do so, may result in work needing to be rescheduled and/or a call out fee applying.

PAYMENT

If payment is not made by the due date, we reserve the right to charge a late payment fee/surcharge. If needed, we can offer a payment plan, client must strictly adhere to the due dates that are set for the payment plan. Any costs incurred in recovering payment for outstanding invoices will be payable by the client (including but not limited to interest, debt collection services).

ROOF LEAKS

While all caution is taken to mitigate water ingress, Brisbane Gutter and Exteriors is not responsible for water leaks/water damage. Often roof leaks are a sign of a pre-existing structural issue.

TIGER STRIPES

Please note that “tiger stripes” (vertical stains or streaks commonly found on gutters and fascia) are caused by a combination of electrostatic bonding, oxidation, and environmental contaminants. These marks often require specialised treatment beyond a standard house wash. As such, our house washing service does not include a guarantee that tiger stripes will be removed. In many cases, they remain visible even after a thorough clean.

ELECTRICAL COMPLICATIONS

Due to the nature of exterior cleaning and the use of water near electrical systems, there is a small risk of power trips, outages, or other electrical issues occurring during or shortly after a house wash. While all reasonable care is taken, Brisbane Gutter & Exteriors will not be held liable for any such occurrences, including but not limited to loss of power, tripped circuits, or damage to electrical systems. It is the responsibility of the property owner to ensure that all outdoor electrical fittings are watertight and compliant with safety standards.